1. Cancellation Time Frame:

    • Customers can cancel orders within 24 hours of placing them. After this period, cancellations may not be accepted if the order has already been processed or shipped.

  2. Order Processing Window:

    • Orders that haven't been processed or shipped are eligible for cancellation with a full refund. Once an order is shipped, it cannot be canceled, but a return request may be submitted upon delivery.

  3. Customized or Special Orders:

    • Orders for customized items (e.g., personalized sneakers) cannot be canceled once production has started. Ensure that customers confirm all customization details before placing the order.

  4. Restocking Fees:

    • For cancellations after 24 hours, or if the order is already in transit, a restocking fee of, say, 10% may apply. This helps cover any administrative or handling costs associated with canceling orders.

  5. Refund Timeline:

    • Refunds for canceled orders will typically be processed within 5–10 business days, depending on the payment method.

  6. Clearance or Final Sale Items:

    • Orders for clearance or final sale items are non-cancelable and non-refundable.

  7. Customer Support for Cancellation:

    • Customers should contact your customer service team for cancellations. Providing a dedicated cancellation or order-management contact can streamline this process.